Looking to the Future
About Us
Who We Are
CeX is the UK’s biggest second-hand electronics and entertainment specialist. You can buy, sell and exchange your games, phones, consoles, laptops, tablets, computers, electronics & gadgets for cash.
It’s not just cash you can save at CeX. By choosing to shop with CeX, you’re saving the planet too. In the past 30 years, we’ve managed to stop over 300 million tech products going straight to landfill. The CeX ethos is to save the planet and your wallet
We want to be your go to for all gaming and gadget related queries. We love our customers and our customers love us (we’re rated 'great' on Trustpilot), so where better to answer your tech queries or ask about your tips and tricks about your gaming goals than CeX?
Not only can you talk to our in-store experts, you can now also drop off your broken phones, tablets and consoles to be repaired by our expert team at CeX Clinic.
CeX History
CeX started out in the UK in 1992 and continued to grow across the country in the late 90’s.
In the 2000s, CeX started franchising, and now there are over 380 stores UK wide
There are Corporate stores, which are all owned by CeX Ltd, and Franchise stores which are owned privately by franchisees (but still operate under the CeX brand and business model)
We now have CeX stores in various territories across the world, such as Ireland, Spain, Mexico, India, and Netherlands!
Our Teams
We have other departments which contribute to the overall operation of the company, as opposed to one on one store contact.
Operations
A team of senior managers that ensures all CeX stores are operating to the same standards
Learning and development
In charge of all of our training content, internal sites and our systems and processes - how we train our staff
Customer Service
Our customer service team is an online service to stores and to customers. They are called ‘Wecare’. Customers are able to contact them via our website contact form.
Loss prevention
Oversee and investigate areas of loss across the company
Commercial
Our commercial team is in charge of our pricing structure, ensuring we’re as competitive as we can be.
Marketing
Marketing takes care of our posters and advertising within our stores, and also our advertising presence in other media such as TV and radio. They are also in charge of our social media presence.
HR
HR takes care of the Corporate side of the company.
IT
Our IT department takes care of all the IT hardware (tills & servers etc), and also the software development side.
Ecom
They oversee the operations of the ecommerce side of the business.
Logistics
They oversee the movement, and security, of the stock that moves between locations.
RMA
They deal with our faulty stock that is unsellable.
Support Managers/Roaming
They are a team of store managers who travel the country, working in stores who need support the most.
Franchising
They are a team of Franchise Managers, who liaise between our Franchise Business owners and CeX Corporate.
