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Diversity & Inclusion

Message from our Managing Director

Here at CeX we pride ourselves on celebrating individuality. Our goal as a company is to ensure that we remain an inclusive retailer by allowing employees to have their say and offer feedback freely via surveys to help provide guidance with our future policies. Looking back at the previous year I can proudly say that we have made some crucial changes to maintain CeX as an equal opportunity employer.

Our employees are at the heart of what we do and make a significant contribution to our customers. Since Covid it was very apparent that mental health and wellbeing was at a decline, this is why we put a lot of work in creating content and schemes to ensure our employees are happy, healthy and comfortable at work.

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This includes an ‘Employee assistance programme’ which is a confidential telephone counselling service that all employees have access to for any concerns they may have. We have also updated our welfare process to ensure we are kept up to date on employee matters.

We recognise the effect of not supporting our colleagues in the right way, not only the health and wellbeing of colleagues but also reduced productivity and performance. This is why we will continue to create easy avenues for colleagues to offer feedback. We continue to celebrate diversity and are committed to maintaining an environment of inclusivity for all our employees.

Dave Mullins, Managing Director

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We are steadily taking actions to review our culture and ensure everyone continues to feel welcome in our company. We are confident that, in doing so, it will help us educate and raise awareness of different backgrounds, share voices and stories.

Queer Stories
BHM

Hear from our Employees:

Black history month:
A chance to reflect on the past and acknowledge the importance of black history, along with the long lasting influences the culture has had from the past to modern day. And just celebrate black joy and excellence. Taye James, Sales Assistant, Norwich
Black history month:
It's a great opportunity for people to learn and educate themselves about the struggles our past generations felt, the struggles our current generation faces today and how we can shape the way things will change for this generation in the future Japhet Williams, Technical Services, Head office
Pride month
To me it's a celebration of how far we have come and a chance for the less visible of us to let our voices be loud and heard. Whenever I have been to a pride event I have seen love given, like the LGBTQIA+ parents who offer a family for the day to those who don't have one to go to. To me the brightness of the colours reflect how bright we all shine during the month and the strength of the love we have to offer Rhys Leigh Bayliss, Sales Assistant, Bradford
To me, pride means courage, community and connection. Pride is choosing to be brave, choosing to live true to yourself, and helping others live true to themselves. Pride is fierce determination to survive and thrive. Lennox Bruwer, London W1 Tottenham Court Road, Sales Assistant

Our Actions in the last few years

Training Material

In our Advanced CRQ training we now have Diversity and inclusion training to help our staff better understand people management

Internal Bulletins

Ongoing HR/DEI newsletters sent every quarter to all stores celebrating latest social or religious events that will be coming up.

Employee Assistance Programme (EAP)

The mental health and wellbeing of our employees is very important to us, as a result, we put a lot of work into creating schemes to ensure our employees are happy, healthy and comfortable at work. This includes the ‘Employee Assistance Programme’, a confidential telephone counselling service that all employees continue to have access to to better support them.

External Partnership with Inclusive Companies

As part of our continuous development, we are proud to be partnered with Inclusive Companies who offer a wide range of support, guidance and wide range of resources.

Annual Employee Engagement Survey

As a benchmarking exercise, we conducted an Employee Engagement Survey. We believe it is important to give our employees a chance to have their voices heard and we will continue to listen and learn by conducting this survey annually.

Diversity & Inclusion

"Diversity and Inclusion has always been a big part of my life and it is great to have the opportunity to not only learn more about subjects I did not know much about, but to be able to begin to create a safe space for employees to ask questions and celebrate individuality, when we listen and celebrate what is both common and different, we become wiser, more inclusive, and better as individuals.”

Dami Obafemi 
Diversity, Equality and Inclusion Advisor

Diversity, Equality and Inclusion Advisor